Privacy Policy

This Privacy Policy explains how VutoMerle Logistics ("we", "us") collects, uses, shares, and protects your personal data when you interact with us.

Data we collect

  • Identification: name, contact details
  • Shipment data: addresses, parcel information, tracking IDs
  • Account/billing: company name, VAT, billing address
  • Communications: emails, phone logs related to service
  • Technical data: device, browser, and usage analytics

How we use your data

  • To provide services: quotes, pickups, delivery, tracking
  • Customer support and issue resolution
  • Billing, invoicing, and fraud prevention
  • Service improvement and performance analysis
  • Legal compliance and regulatory obligations

Legal bases: contract performance, legitimate interests (service improvement and security), legal obligation, and consent where required.

Sharing and processors

We share data with delivery partners and service providers strictly to provide our services (e.g., carriers, IT hosting, customer support tools). All processors are bound by contracts requiring confidentiality and GDPR-compliant safeguards.

International transfers may occur where carriers or processors operate outside the UK/EEA. In such cases, we use appropriate safeguards (e.g., adequacy decisions or standard contractual clauses).

Security and retention

  • Access controls and encryption in transit
  • Employee training and role-based permissions
  • Incident response procedures and regular reviews

We retain data for as long as necessary to provide services and meet legal obligations (e.g., tax and audit), typically 6–72 months depending on record type.

Your rights

  • Access, rectification, and erasure
  • Restriction and objection to processing
  • Data portability
  • Withdraw consent where applicable
  • Lodge a complaint with a supervisory authority

Contact

To exercise your rights or ask privacy questions, contact:

VutoMerle Logistics
Unit 14, Park Royal Works, 100 Acton Lane, London NW10 7XQ, United Kingdom
+44 20 3965 7428
[email protected]

We aim to respond within 30 days of verified requests.