Track your shipment

Check live status updates from collection to delivery. Your confirmation message includes a tracking link and ID.

  • Real-time milestones: collected, in transit, out for delivery, delivered
  • Proactive delay notifications
  • Proof of delivery on completion

How to track

  1. Open your booking confirmation email or SMS
  2. Click the tracking link or note your Tracking ID
  3. If you need assistance, share your Tracking ID with our team

Can’t find your ID? Contact us and we’ll help locate your shipment quickly.

+44 20 3965 7428 • [email protected]

Troubleshooting

  • Just booked? Status may take up to 30 minutes to appear
  • Missed delivery? Check for a driver note or contact us to reschedule
  • Cross-border delays? Customs checks can extend timelines; we’ll keep you updated

Tracking FAQs

How often is tracking updated?

Milestones update at each scan event and key routing points. Out-for-delivery provides ETA windows.

Can someone else receive my parcel?

Yes. We capture name and time of receipt; some services require a signature or PIN.

What if my parcel is late?

Contact us with your Tracking ID. We will investigate and advise the fastest resolution or reschedule.

Need help?

Mon-Fri: 08:00-18:00, Sat: 09:00-13:00, Sun: Closed

Contact support